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CASE

since

auto-detected in 36 stories

3 days ago

In December, I sent a parcel containing make-up and other items for two teenagers I know. I then received a text saying the driver couldn't find the address.

9 days ago

Aegon sent a letter to my mother demanding she pay back £25,933 within 21 days, with the threat of recovery action if she didn't.

16 days ago

Seven months have now passed and, thanks to a string of delays on behalf of all the firms involved, I still haven't received a penny.

23 days ago

We didn't use our sink in any way that was out of the ordinary and haven't dropped anything into it, other than perhaps the odd teaspoon. Can you help?

37 days ago

EDF and debt collector LCS say I must pay the bill for a flat in London - but I live in the North East and have never been an EDF customer.

44 days ago

I contacted Tesco Bank to request a chargeback. While it initially refunded me the money, it later took it back. Is this fair?

64 days ago

An engineer came to set up Sky in our new home, but found that there was no signal. We explained this to Sky in calls, emails and online chats, but it has not cancelled our account.

73 days ago

It has now been three months since the lid of the old kettle broke, and KitchenAid has still not sent me the correct new one.

79 days ago

I am a retired expat living in Thailand. In early 2020, I booked return flights back to London to visit my elderly parents in April 2020. They never took off.

3 months ago

My husband and I booked flights to Islamabad to deal with some family matters, after our son sadly died aged 33. However, this was disrupted by the Iran conflict.

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