I've always been loyal to British Airways... until they did this to me on my flight to Sao Paulo. I was appalled - but their response made things even worse ⊖
found
a story from The Daily Mail 💩 › The Daily Mail
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Boarding my 10.15pm flight to São Paulo from Heathrow last month, I found my seat. It is a journey I make around five times a year. I was the first to board on my side of the cabin.